Sierra7 Awarded Contract Mahogany Farm Production and Conservation (FPAC) IT Service Desk from the U.S. Department of Agriculture
Falls Church, VA – 8 September 2022. The United States Department of Agriculture issued Sierra7, Inc., a $10.9M award under the CIO-SP3 contract vehicle to support the FPAC Information Technology (IT) Service Desk and aid USDA employees, contractors and customers ranging from corporate entities to individual farmers using FPAC IT services. The service desk supports the IT Service Management (ITSM) processes required to provide lifecycle management for all FPAC-developed and supported applications. The objective of this service is to ensure that FPAC users receive effective customer-centric support of IT requests, and to resolve technology issues in an expedient, accurate, and professional manner.
Sierra7’s highly qualified staff will support all service desk activities that include incident troubleshooting and management, password resets, request management for entitlements and generic IT requests, service catalog management coordination, outage, incident and maintenance communications, training and live support for online meeting services, and knowledge management for agents and customers. From prior service desk experience, Sierra7’s skilled professionals will maintain a high level of user satisfaction from initial user engagement to the resolution of the Service Request (SR)s using a Tier 1 and Tier 2 approach.
“Sierra7 is honored to receive this contract award from the U.S. Department of Agriculture to support Mahogany Farm Production and Conservation (FPAC) IT Service Desk. It is reflective of our past experience providing best-in-class customer-centric solutions,” said Tina Andrews, Sierra7’s VP of Health Services. She continued, “We look forward to serving the USDA, “The People’s Department,” to accomplish their mission and support fellow Americans.”
Sierra7, Inc. is a leading consultant to healthcare and federal clients providing IT, consulting, solutions, and citizen engagement services to federal agencies across the United States. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) and CMMI-SVC Level 3-appraised member of the government technology and services industry, Sierra7 holds critical federal government prime contracts including T4NG, VHA-IHT, GSA VETS 2, NIH CIO-SP3, NASA SEWP V, VA TeleCare Companion, and several GSA schedules. In 2022, Sierra7 achieved AWS Select Partner status in the Amazon Web Services (AWS) Partner Network (APN), ranked NO. 457 the Inc. 5000 list of the fastest-growing private companies in America, and was recognized as Disabled American Veterans (DAV) Midsize Patriot Employer of the Year. To learn more, visit:https://sierra7.com